EZPick Order Processing Timeline Standards
Full Process Efficiency Specifications & Handling Details
1 Full Process Timeline Overview
A1
Order Processing Full Flowchart
Domestic Segment
- ①Payment: Immediate effect
- ②Purchasing: 1-4 hours (standard)/30 min (urgent)
- ③Seller shipping: 1-3 days (seller dependent)
- ④Inspection & warehousing: Within 24h after receipt
International Segment
- ⑤Packing & dispatch: 1 business day (standard)/6h (VIP)
- ⑥International transport: 3-20 days (route dependent)
- ⑦Customs clearance & delivery: 3-5 days
2 Stage-wise Timeline Details
1 Purchasing Stage
A2
Purchasing Stage Timeline Standards
| Stage | Standard Time | Influencing Factors |
|---|---|---|
| Order review | Within 30min | Payment verification |
| Purchasing order | 1-4 hours | Seller response speed |
| Seller shipping | 1-3 days | Seller stock/holidays |
2 Inspection Stage
- Standard inspection: Complete within 24h after receipt (business days)
- Deep inspection: +12 hours (e.g., appliance testing)
- Dispute re-inspection: +24 hours (requires customer service)
3 International Transport Stage
A3
Shipping Channel Timeline Comparison
| Channel | Avg. Time | Suitable Goods | Tracking Milestones |
|---|---|---|---|
| Economy parcel | 12-20 days | Daily small items | Dispatch→Customs |
| Air express | 5-10 days | Urgent parcels | Flight departure→Destination customs |
| Sea freight | 25-40 days | Furniture/large items | Vessel schedule→Port arrival |
Economy route vessel arrival, sea express vessel arrival - 1
4 Customs Stage
- E-customs: 1-3 days (requires pre-uploaded ID)
- Inspection customs: +3-5 days (random check)
- Tax payment: +1 day (when user pays additional tariffs)
3 Timeline Acceleration Solutions
Complete Early:
✅
Payment verification
Complete payment authentication early
✅
ID upload
Upload customs ID in advance
✅
Confirm inspection requirements
Specify standards to reduce communication
Avoid Peaks:
⏰
Orders before 15:00 daily
Same-day processing, next-day dispatch
🚫
Avoid sales peaks
Black Fri/Double 11 delays: +30% time
4 Exception Handling Timeline
A4
Exception Resolution Timelines
| Problem Type | Response Time | Resolution Time | Recommended Action |
|---|---|---|---|
| Seller out of stock | Within 2 hours | 1-3 days replacement | Agree to change items promptly |
| Logistics stagnation | Within 6 hours | 3-5 days verification | Submit tracking number for tracing |
| Customs clearance failure | Within 1 hour | 1-2 business days | Cooperate to provide additional documents/tax |
5 Timeline Query Methods
1 Real-time Tracking
- View progress bar in "Order Details" page
- Enter tracking number to sync logistics info
2 Estimation Tools
Use "Time Calculator" (select origin/destination/product type)
Example: China→USA / Electronics → Est. time 12-18 days
3 Manual Query
Contact CS with "Order ID + Urgent" for priority handling
Fast lane: Customer service hours 8:00-22:00
📌
Important Notice
- Above timelines exclude domestic/international holidays (e.g., Spring Festival, Christmas)
- During sales peaks (Double 11/Black Fri), all stages delayed 20%-50%
- Check 《Timeline Guarantee Agreement》 for delayed compensation