EZPick Quality Dispute Handling Policy
Product Quality Assessment Standards and Resolution Solutions
1 Quality Issue Classification & Standards
1
Critical Quality Issues (Eligible for Full Refund)
| Type | Specific Manifestations | Examples |
|---|---|---|
| Functional Damage | Cannot power on/operate | Appliance not powered |
| Material Mismatch | Actual material differs from description | Silk substituted with polyester |
| Safety Defect | Potential safety hazards | Electrical leakage, flammable materials |
2
Minor Defects (Negotiable Compensation)
| Type | Acceptable Range | Compensation Standard |
|---|---|---|
| Appearance Flaws | ≤3 flaws, each covering ≤10%!o(MISSING)f product size | 10-30%!o(MISSING)f product value |
| Packaging Damage | Doesn't affect core product function | 5-10%!o(MISSING)f product value |
3
Non-Quality Issues (Not Eligible for Claim)
- Minor flaws explicitly declared by seller
- Normal usage traces (e.g., natural leather creases)
- Subjective differences (color variance, hardness, etc.)
2 Dispute Resolution Process
1. Evidence Submission Requirements
Mandatory Materials:
✅
Unboxing Video
Continuous unedited footage showing tracking number & EZPick inspection label
✅
Defect Photos
HD photos with reference object/scale
✅
Product Description Screenshot
Highlighting promised quality standards
Supplementary Materials (As Needed):
🔍
Brand Authentication Report
Required for luxury goods/3C electronics
🔍
Third-Party Quality Report
Required for major disputes
2. Processing Timeframe
Temporarily unavailable to display outside Feishu Docs
3 Preventive Recommendations
1 Before Ordering
- Review "negative quality reviews" in seller's historical ratings
2 Upon Receipt
- Record unboxing video before courier (critical evidence)
- Immediately verify EZPick inspection label integrity
3 During Dispute
Contact online customer service or email: service@chentury.com
Dispute Processing Time:
Preliminary feedback within 72 hours after complete submission
Quality Dispute Fast Track
Dispute Email: service@chentury.com (include order ID + visual evidence)