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EZPick Order Cancellation and Return Policy

EZPick Order Cancellation and Return Policy

Special Policy for Purchasing Orders

1 Order Cancellation Rules

✅

Cases Eligible for Free Cancellation

  • Unpaid orders: Can be canceled manually at any time
  • Paid but not purchased:
    • Domestic purchasing: Can be canceled within 2 hours after payment
    • Overseas purchasing: Can be canceled within 30 minutes after payment (due to exchange rate settlement)
❌

Non-cancellable Cases

  • Purchaser has placed order with seller (page shows "Purchasing" status)
  • Customized/pre-sale items (product page marked "Cancellation not supported")
💡

Recommendation

For urgent cancellations, contact customer service immediately. We will attempt to intercept the order (success rate approximately 70%)

Seller Not Shipped Seller Shipped
Under Review Processing Ordered Shipped In Warehouse
Status Under Review Processing Ordered Shipped In Warehouse
Operation Time Requirement Apply anytime Apply anytime Apply anytime Recommend waiting for warehousing Within 5 days after warehousing
Application Path [Order List] [Order List] [Order List] [Order List] [Order List]
Additional Options/Processing Resubmit order Resubmit order Resubmit order [Order List] [Order List]
Acceptance/Processing Time Immediate refund Processed within 24 hours Processed within 24 hours Within 48 hours Within 48 hours
Completion Time Explanation - - - Depends on seller's specific policies

2 Return & Refund Rules

🔄

Eligible Cases for Returns

※Refer to "EZPick Product Return Specification"

🚫

Cases Not Eligible for Returns

  • Items marked "No return/exchange" on purchasing page (e.g., fresh goods, underwear)
  • Subjective reasons (dislike/color difference/size mismatch)
  • Sealed packaging products that have been opened (affecting resale)

3 Special Goods Handling

1. Luxury Goods/3C Appliances

  • Brand authentication report required (e.g., CCIC report)
  • 10% depreciation fee for returns

2. 1688 Wholesale Goods

  • Entire order must be returned (partial returns not accepted)
  • User bears 15-30% return shipping fee charged by seller

4 Operation Process

1. Cancel Order

Member Center Path:

My Orders → Order Details → Cancel Order

2. Apply for Return/Refund

1

Submit evidence: Upload to order details page:

  • Unboxing video (showing tracking number + unboxing process)
  • HD photos of problem areas (must include EZPick inspection label)
2

Platform review: Results within 1-3 business days

3

Return goods: Ship via designated logistics (retain shipping proof)

⏳

Timeframe Explanation

Domestic return:

Refund processed in 3-5 days

Cross-border return:

Takes 15-30 days (including customs clearance)

5 Cost Explanation

1. Order Cancellation

Paid shipping/service fees fully refunded

2. Return & Refund

  • Non-quality issues: User bears round-trip shipping + 10% service fee
  • Platform responsibility: We cover all costs
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