EZPick Counterfeit & Substandard Goods Policy

Product Appeal and Return Policy

Counterfeit & Substandard Goods Explanation

EZPick is a platform providing purchasing and forwarding services for Chinese goods, offering product search, purchasing, and delivery services. We provide basic product inspection services, merchant communication verification, and after-sales services to protect your legal rights and ensure your shopping experience.

Appeal Process:

1. Goods Reception: After warehouse receipt and quality inspection photos are taken, or after you receive the parcel, if you discover quality issues or suspect authenticity, contact customer service immediately
2. Appeal Materials: Provide order details, payment proof, product description, and evidence of counterfeit status
3. Appeal Handling: Customer service team will assist communication with sellers to protect your rights

Contact: Online customer service or email: service@chentury.com

Important Notice:

Authenticity verification may require professional assessment and legal procedures. Professional certification fees must be borne by you. We recommend purchasing from authorized channels and reputable sellers to reduce risks.

5-Day No-Reason Return Policy

What is 5-Day No-Reason Return?

A special after-sales service provided by "sellers" using third-party platform support. If orders are returned within 7 days of receipt (i.e., within 5 days of warehouse storage), buyers may return purchased goods according to these rules and other platform regulations.

How to Apply for Returns?

Apply within 5 days of order status being "In Warehouse" (calculated from the next full hour after storage, 120 hours total).

Application Path: Personal Page → Apply for No-Reason Return

Note: Requests beyond this period cannot be accepted

Notes & FAQs:

Refund amount equals actual payment
Final acceptance subject to seller approval
Maintain sufficient account balance for return shipping & service fees
Packaging must comply with Special Integrity Standards (see Appendix 3)

A1 Non-returnable Product Categories

Category	Description	Examples
Advertising Materials	Promotional/trade items	Brands/tags/posters/packaging design
Forwarded Packages	Social media shared parcels	Friend circle forwarded goods
Region-specific Purchases	Cross-border buying services	Global purchasing from Hong Kong/Macao/Taiwan
Intimate Apparel	Personal worn items	Underwear, socks, swimwear (except trial products)
Unclaimed Samples	Store testing products	Unclaimed trial samples/gifts
Food Products	All perishable items	All foods including dry goods/candy with expiration dates
Educational Materials	Books and textbooks	Books (≥15 volumes), teaching materials
Minor Flaws	Non-compromising imperfections	Products with minor acceptable defects
Disposable Items	Single-use products	All one-time use consumables

Note: Actual return eligibility depends on item descriptions and seller policies.

A2 Return Responsibility Attribution

Responsible Party	Situation	Case Examples	Shipping Fee Liability
Buyer (My Cause)	Changed mind	Personal reasons for return	Buyer bears
	Wrong/multiple purchases	Incorrect item or excessive quantity	Buyer bears
	Budget overrun	Item exceeds price expectation	Buyer bears
	Policy negligence	Failure to review return policy	Buyer bears
Seller Cause	Incorrect shipment	Received item differs from order	Seller bears
	Quality issues	Obvious product defects	Seller bears
	Counterfeit goods	Fake or substandard products	Seller bears
Other Reasons	Logistics problems	Transport damage or loss	Carrier bears

Reminder: Select the appropriate responsibility cause for efficient claim processing.

A3 Special Integrity Standards

Category	Special Integrity Requirements
Sports Shoes	Anti-theft tags/damage seals intact if present
Cleaning/Sanitary Products	Disposable sealed packaging unopened for care items
Beauty/Cosmetic Products	Manufacturer seal intact if present
Digital Appliances (Non-camera)	1. Network access license undamaged 2. No liquid immersion signs
DSLR Cameras	Shutter count ≤20 times
Large Appliances	1. TVs/ACs: Simple power-on test allowed, no wall mounting 2. Washing machines: No water usage test
Collectibles/Figures	Inner protective seal unbroken if present
Pet Supplies	Outer sealed packaging intact if present
Books/Magazines	1. Sealed packaging unopened if present 2. No creases/stains/water damage