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Package Additional Association Guide

EZPick Package Additional Association Guide

Core Process Flow and Key Considerations

I

Core Operation Process (3-step completion)

1

Step 1: Contact Customer Service for Package Association

Operation Method:

  • Log in to EZPick account → Access "Online Customer Service" or submit a ticket → Select "Package Not in Storage" category
  • Provide the following information:
    • Package tracking number (Domestic express number, e.g. SF123456789)
    • Recipient name Pinyin (must match account registration name)
    • EZPick platform account or registered email (e.g. APT EZP123456)
    • Product list screenshot (showing product name, quantity, value)

Processing Time: Customer service will manually associate the package to your account within 1-3 hours

2

Step 2: Create Transfer Order

Operation Path:

  • Log in to account → Access "My Warehouse" → Find the associated package → Click "Submit Order"
Field Category Clothing E-commerce Demand Commodity Value Logistics Channel
Product Category Single item, trending styles Product value Direct mail, dedicated line
Product Category Apparel e-commerce Screenshot required if exceeds limit Dedicated customs clearance line
Destination Address Must match billing address (Screenshot required for exceedances) Dedicated logistics channel

Transfer Order Interface Reference

3

Step 3: Pay Shipping Fee and Ship

  • Complete payment after system generates freight → Warehouse will process outbound within 24 hours
  • Track international tracking number in "Order Details" page (e.g. DHL123456789)
II

Key Considerations

1. Time Limits and Costs

  • Association period: Must be associated within 5 days of package receipt
  • Freight calculation: Based on the greater of actual weight/volume weight when creating order
    Formula: Length × Width × Height(cm)/8000

2. Information Accuracy Requirements

  • Name and ID: Recipient name on waybill must contain unique ID (e.g. #US007), otherwise cannot associate
  • Product declaration: If misrepresenting value/category when creating order, customs inspection may lead to return without freight refund

3. Special Scenario Handling

Packages without unique ID: Need to provide e-commerce order screenshot (to prove purchase by yourself)

III

Prevention Recommendations (Avoid Recurrence)

1. Create Order Before Shipping

  • Fill in the transfer warehouse address when ordering on domestic e-commerce platforms and submit transfer order immediately after shipment

2. Address Format Specifications

  • Recipient format: Name Pinyin + #ID (e.g. EZPick Transfer Admin-#DE2025)
  • Transfer warehouse address example:
    Recipient: EZPick Transfer Admin-#US007
    Phone: +86(0)177-8655-5620
    Region: No. 88 Hedan Road, China (Shanghai) Pilot Free Trade Zone, Pudong New District, Shanghai
    Street address: Transshipment Warehouse, Room 607, 6F, Tower A, Baogang Pudong International Trade Building, 200131
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