Service Fee Details
Comprehensive Breakdown of Fee Components and Calculation Rules
1 Service Fee Composition
1Basic Service Fee
| Item | Billing Method (Base Pricing) | Example |
|---|---|---|
| Purchasing Service Fee | 20% of product payment amount | Product price ¥1000, fee charged ¥200 |
| Cross-border Payment Fee (Payment Company) | Varies by payment company | Cross-border payment channel fee (e.g., PayPal) |
| International Express Fee (Courier Company) | Varies by destination/carrier/product type | International express shipping fee (e.g., DHL) |
2Value-added Service Fee (Optional)
| Service Type | Fee Standard | Applicable Scenario |
|---|---|---|
| Detailed Inspection Service | ¥5.00/item | Provide detailed product inspection with photos |
| Second-hand Goods Purchasing Service | ¥20.00/item or 10% of order payment | Luxury goods/electronics |
| Detailed Photography Service | ¥2.00/photo | Multi-angle product photography |
| 3C/Electronics Power-on Test | ¥12.00/item | Unpacking and power-on test with report |
| Thread Trimming & Label Removal | ¥5.00/item & ¥3.00/item | Home textiles/clothing |
| Model Try-on Photography | ¥30.00/item | Clothing/shoes try-on service |
| Moisture-proof Bag Packaging | ¥6.00/parcel (<5KG) | Waterproof film coating |
| Cardboard Edge Protection | ¥8.00/parcel (<5KG) | Corner protection for cartons |
| Vacuum Compression Bag | ¥25.00/bag (<5KG) | Internal vacuum protection |
| Custom Gift Packaging | Custom fee | Personalized packaging |
| EPE Foam Cushioning | ¥10.00/parcel (<5KG) | Internal buffer filling |
| Plywood (Fumigation-free) Reinforced Box | ¥250.00/box | Fumigation-free plywood box |
| Storage Period Extension | Per policy | Extend warehouse storage period |
2 Fee Calculation Rules
3Formula
Total Service Fee = Product Payment Amount × Commission Rate + Cross-border Payment Processing Fee + Value-added Service Fee + International Express Fee
4Example
Product price ¥800 + International shipping ¥200, commission rate 20%, payment processing fee ¥10, inspection fee ¥30
Total Service Fee = (800+200)×20% +10 +30 = ¥240
!Special Notes
- Product Payment Amount Includes: Product price + Domestic/International shipping + Foreign taxes
- Excludes: International shipping fees, Chinese tariffs, Insurance fees (paid separately by user)
3 Fee Adjustment & Waivers
5Floating Fee Scenarios
| Scenario | Fee Change |
|---|---|
| Large Orders (≥¥5000) | Commission reduced to 10% |
| Black Friday promotions | +10% temporary service fee |
6Order Cancellation Processing
Case 1
Purchase not completed
Full service fee refund
Case 2
Purchased but not shipped
Refund after deducting payment processing fee
Case 3
Already shipped
No service fee refund; return assistance available (shipping cost borne by user)
4 User Guidelines
1Fee Transparency:
- Checkout page displays detailed calculator (auto-fills product price, shipping, service fee)
- Historical orders allow fee list export
2Dispute Resolution:
- Fee disputes must be raised within 24 hours after payment
- Service email: service@chentury.com
- (Include order number + screenshots)
3Disclaimer:
- Exchange rate fluctuations under ±5% will not be adjusted
- Seller price increases require user top-up to continue purchasing
5 Frequently Asked Questions
Q1Why different commission rates for products?
→ High-value goods (e.g., luxury) require higher inspection costs → tiered rates
Q2Can I use my own forwarder?
→ Allowed, but user bears logistics risks (standard service fee still applies)
Q3How to get service fee invoices?
→ E-invoices sent monthly to account email