EZPick Customer Service Agreement

Special Notice: Carefully review the bolded clauses. Use of services constitutes acceptance of all terms.

I. Acknowledgement and Acceptance of Service Terms

"EZPick" retains the ownership and operational rights of registered user services. Users must strictly comply with published service charters, terms, and operating rules. Use of services signifies agreement to all terms herein.

II. Provision of Service Information

"EZPick" provides international purchasing agency services via the internet and information platforms. Users must supply detailed, accurate, authentic and valid recipient information and personal email addresses. Updated information shall be submitted promptly to customer service. Failure to provide accurate information will result in:

  • Inability to deliver effective services
  • Right to unilaterally suspend user service privileges

III. Principles of User Data Protection

Respecting user privacy is a fundamental principle of "EZPick". Therefore:

Unless required by legal authorization or user request, we will not:

  • Disclose personal data to third parties
  • Modify user personal data
  • Leak user personal data

User data shall be securely stored in registered user archives of "EZPick".

IV. Rights under Service Terms

"EZPick" reserves the right to:

  • Modify or terminate services without notice
  • Disclaim liability to users or third parties
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V. Security Maintenance of Account/Password

User Responsibilities:

  • Assume legal liability for all activities under credentials
  • Safeguard credentials and never disclose to third parties
  • Immediately change password if leakage suspected

Operation Path: Modify or cancel accounts via "User Center" → "Personal Information"

Legal Liability Notice

⚠️VI. User Management

Users bear sole responsibility for published content. Service usage must comply with:

Must Comply With
  • All applicable local, national and international laws
  • Chinese information publication regulations
  • Network service agreements
Strictly Prohibited
  • Engaging in illegal activities
  • Disrupting network services
  • Disseminating reactionary or pornographic content

Violation Handling: Immediate deletion of non-compliant content, data submission to authorities without notice.

VII. Limited Liability

VIII. Disclaimer of Warranty

Reputation Damage Claims: EZPick reserves recourse rights for damages caused by illegal use.

Users expressly acknowledge:

  • Service usage entails personal risk assumption
  • EZPick provides no warranties of any kind
  • Information usage based on personal judgment bears full risks

📦IX. Storage and Restrictions of Service Information

Information Transmission No restrictions, but violation determination rights reserved
Copyright Statement All content copyright belongs to EZPick. Unauthorized reproduction constitutes infringement.
Breach Handling Right to terminate non-compliant accounts
Disclaimer Clauses

X. Limitation of Liability

🖼️Product Description

Due to photographic lighting and device variations, product color is subject to the actual item.

⏱️Procurement Timeline

Typically requires 6-15 working days, but EZPick shall not be liable for failures due to stockouts/price changes/force majeure.

⚠️After-sales & Delivery

  • After-sales claims must be filed within 72 hours after receipt
  • No liability for undeliverable packages due to user error
  • User-negotiated terms with merchants are invalid
  • Only promotions published on EZPick official website apply

🚫Prohibited Procurement Categories

Counterfeits Prescription drugs Tobacco Lottery tickets Adult content publications Audiovisual products
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