EZPick Standard Photo Service Specifications(No-Cost)
Comprehensive Guide for Product Verification and Dispute Prevention
I
Definition and Purpose of Standard Photo Service
1. Core Functions
- Present the actual appearance, details, and condition of products to buyers through physical photography, reducing information asymmetry
- Applicable to purchasing agent/shipping orders as a basic verification method to help buyers confirm products meet expectations
2. Service Positioning
- Not professional photography: Only covers basic perspectives (overall view, labels, defects, etc.), excluding multi-angle lighting or contextual display
- Dispute prevention evidence: Provided photos can serve as proof for issues like transportation damage or item-mismatch
II
Service Scope and Exclusion Criteria
| Order Type | Supports Standard Photo Service | Exclusion Explanation |
|---|---|---|
| Standard purchasing agent/shipping order | Yes | Includes regular products except 1688 |
| Type A 1688 Order | Yes | Refers to 1688 products supporting photography |
| Type B 1688 Order | No | Refers to customized/pre-sale products |
Note: Type B orders involve custom production or special packaging. Unpacking for photography may affect product integrity or delivery time
III
Photography Content and Technical Specifications
1. Basic Photography Requirements
Content Coverage:
- Overall Panoramic View: Complete product packaging (unopened state) + overall arrangement after unpacking
-
Key Details:
- Product labels (model/size/ingredient list)
- Product inherent features (e.g., electronic product serial number, clothing care label)
- Visible defects (scratches, stains, deformation, etc.)
Prohibited Operations:
- No image modification such as mirroring, rotation, color adjustment, skin smoothing, etc.
- No deliberate concealment of product defects (e.g., using angles to hide damage)
2. Image Quality Standards
| Parameter | Requirement | Industry Basis |
|---|---|---|
| Resolution | ≥300dpi | ID-photo level clarity |
| Pixel Dimensions | Width 480px × Height 640px | Universal digital image |
| File Format | JPEG (medium-high compression quality) | Balancing clarity and size |
| File Size | 20KB-40KB | Avoid excessive size affecting loading |
IV
Service Process and User Operations
1. Service Triggering
User selects "Standard Photo Service" option during checkout
2. Execution Point
Warehouse staff completes photography during unpacking verification upon product arrival, taking ≤10 minutes/order
3. Result Delivery
- Photos uploaded to order system, accessible in "Order Details-Verification Report"
- If issues found, user can initiate dispute within 24 hours for return or compensation
V
Example Scenarios and Comparisons
Standard Photo Service vs No Photo Service
| Comparison Dimension | Standard Photo Service Orders | No Photo Service Orders |
|---|---|---|
| Product Status Confirmation | Supported by physical photos | Relies solely on merchant description |
| Dispute Resolution Efficiency | Decided within 48 hours | Requires multi-party proof, takes 7+ days |
| Suitable Products | Standard products, fragile items | Sealed packaging/private goods |
Image Example Explanations
1. Qualified Examples (Compliant)
- Six-side packaging view (sealing tape intact)
- Label close-up (text clearly readable, no glare blur)
2. Unqualified Examples (Service Rejected)
- Image rotated 90° causing orientation error
- Strong glare overexposure hiding screen scratches
VI
User Notice
- Time Constraints: Photo service delays warehousing by 1-2 hours. Recommended to skip for urgent orders
-
Liability Exemption:
- Hidden defects (e.g., internal faults in electronics) can't be identified through appearance photography
- Color differences due to device display variations are not valid return grounds
App
Appendix: Standard Photo Service Operation Manual
[Illustration of Standard Photo Service Operation Process]