EZPick International Transshipment Return Operation Process and Fee Rules
Comprehensive guide to product return process and cost allocation details
Return Operation Process (Case-based Handling)
Case 1: Goods Not Shipped Overseas (Still in EZPick Warehouse)
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Contact Original Seller:
Apply for return authorization from the original purchase platform to obtain a return label
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Submit EZPick Return Request:
Log in to EZPick account → Select corresponding package → Click "Apply for Return" → Upload return authorization proof
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Pay Return Fees:
Bear return handling fee (¥2-5/order) and domestic/international return shipping fee (calculated based on seller's address)
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Warehouse Processes Return:
EZPick warehouse repackages and ships back to seller, tracking number synchronized to account
Case 2: Goods Already Shipped Overseas
Contact Original Seller for Negotiation:
Some sellers support local overseas returns (need to ship to their overseas warehouse), otherwise need to ship back to China with high shipping costs and possible taxation
Return to China via EZPick:
- Need to pay international return shipping + China import duties (declared as returned goods)
- Complex operation with long cycle (approx. 4-8 weeks), recommended only for high-value goods
Cost Allocation Rules
| Responsible Party | Shipping Cost Responsibility | Handling Fee & Others |
|---|---|---|
| Seller Responsibility | Usually borne by seller | EZPick waives handling fee (*) |
| User Responsibility | User bears all shipping costs | User bears handling fee (¥2-5/order) |
| Logistics Responsibility | Borne by logistics company | EZPick provides inspection proof (**) |
(*) Waiver conditions: Requires seller's return authorization proof and responsibility determination
(**) Inspection proof: Surveillance video or photo evidence showing goods in good condition upon warehouse receipt
Time Limits and Restrictions
1. Time Limits
- Warehouse Processing:1-3 working days
- Refund Period:7-14 days after seller receives return (excluding international shipping time)
2. Product Condition Requirements
Must maintain original packaging and intact labels, otherwise seller may reject
3. Documentation Requirements
Need to provide original order number, return authorization letter, product issue photos/videos